PRIVACY POLICY
Introduction
TravelArte Experiences (“TravelArte”, “we”, “our” or “us”), acting as the data controller, is committed to handling your personal data with care, transparency and respect. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with us through our website, email, social media channels or other forms of communication. Confidentiality and respect for your personal data are important values for us.
This Privacy Policy should be read together with our Terms & Conditions and Cookie Policy.
Who We Are
TravelArte Experiences is a destination management company (DMC) based in Romania. For any questions regarding this Privacy Policy or the way we process your personal data, you may contact us at: contact@travelarte.ro.
What Personal Data We Collect
We may collect and process the following types of personal data:
- Name and surname
- Email address
- Phone number
- Billing details required for invoicing
- Travel preferences and booking details
- Information you provide when contacting us through forms, email or other communication channels
We may also collect limited technical information automatically when you use our website, such as:
- IP address
- Browser type
- Device information
- Website pages visited
This information is used for analytical, security and website performance purposes.
How We Collect Your Data
We collect personal data when you:
- Contact us through our website or email
- Fill in contact or booking forms
- Subscribe to our newsletter
- Request information regarding our services
- Confirm a booking with us
- Interact with us through social media or other communication channels
How We Use Your Data
We use your personal data in order to:
- Respond to your inquiries
- Design and organise travel experiences
- Manage bookings, invoicing and payments
- Communicate information related to your trip or experience
- Improve our services and website functionality
- Send newsletters or marketing communications (only where you have consented)
- Comply with legal and accounting obligations
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Our legitimate interests in improving and managing our services
Sharing of Personal Data
We may share limited personal data with trusted third parties involved in delivering your travel experience, including:
- Accommodation providers
- Transport companies
- Local guides and experience partners
- Payment, accounting or technical service providers
We only share information necessary for the delivery and administration of our services.
We do not sell or rent your personal data to third parties.
Data Retention
We retain your personal data only for as long as necessary:
- To fulfil contractual obligations
- To comply with legal, accounting or tax requirements
- For legitimate internal administrative purposes
International Data Transfers
In some cases, certain service providers we work with may process data outside the European Union.
Where applicable, we ensure that appropriate safeguards are in place in accordance with the GDPR.
We do not use your personal data for automated decision-making or profiling.
Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Restrict or object to certain types of processing
- Request data portability
- Lodge a complaint with the relevant supervisory authority
To exercise any of these rights, please contact us at: contact@travelarte.ro.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, disclosure or loss.
Cookies
Our website may use cookies and similar technologies to improve the user experience, website functionality and analytics.
For more information, please refer to our Cookie Policy.
Links to Third-Party Websites
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at: contact@travelarte.ro.
Last updated: August 1, 2026